Test Bank for Service Management 9th Edition By Bordoloi

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Test Bank for Service Management 9th Edition By Bordoloi

Download FREE Sample Here for Test Bank for Service Management 9th Edition By Bordoloi. Note : this is not a text book. File Format : PDF or Word

PART ONE Understanding Services

1 The Service Economy

2 Service Strategy

PART TWO Designing the Service Enterprise

3 New Service Development

4 The Service Encounter

5 Supporting Facility and Process Flows

6 Service Quality

7 Process Improvement

8 Service Facility Location

PART THREE Managing Service Operations

9 Service Supply Relationships

10 Globalization of Services

11 Managing Capacity and Demand

12 Managing Waiting Lines

13 Capacity Planning and Queuing Models

PART FOUR Quantitative Models for Service Management

14 Forecasting Demand for Services

15 Managing Service Inventory

16 Managing Service Projects

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