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Test Bank for Service Management 9th Edition By Bordoloi
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Test Bank for Service Management 9th Edition By Bordoloi
Download FREE Sample Here for Test Bank for Service Management 9th Edition By Bordoloi. Note : this is not a text book. File Format : PDF or Word
PART ONE Understanding Services1 The Service Economy
2 Service Strategy
PART TWO Designing the Service Enterprise
3 New Service Development
4 The Service Encounter
5 Supporting Facility and Process Flows
6 Service Quality
7 Process Improvement
8 Service Facility Location
PART THREE Managing Service Operations
9 Service Supply Relationships
10 Globalization of Services
11 Managing Capacity and Demand
12 Managing Waiting Lines
13 Capacity Planning and Queuing Models
PART FOUR Quantitative Models for Service Management
14 Forecasting Demand for Services
15 Managing Service Inventory
16 Managing Service Projects
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