<< Test Bank for Essentials of Marketing 16th Edition By Perreault | Test Bank for Selling Building Partnerships 10th Edition By Castleberry >> |
Download FREE Sample Here for Test Bank for Customer Service 7th Edition By Lucas. Note : this is not a text book. File Format : PDF or Word
PART ONE: THE PROFESSIONChapter 1: The World of Customer Service
Chapter 2: Contributing to the Service Culture
PART TWO: SKILLS FOR SUCCESS
Chapter 3: Verbal Communication Skills
Chapter 4: Nonverbal Communication Skills
Chapter 5: Listening to the Customer
PART THREE: BUILDING AND MAINTAINING RELATIONSHIPS
Chapter 6: Customer Service and Behavior
Chapter 7: Service Breakdowns and Recovery
Chapter 8: Customer Service in a Diverse World
Chapter 9: Customer Service via Technology
Chapter 10: Encouraging Customer Loyalty
Once the order is placed, the order will be delivered to your email less than 24 hours, mostly within 4 hours.
If you have questions, you can contact us here