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Test Bank for Customer Service 7th Edition By Lucas
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Test Bank for Customer Service 7th Edition By Lucas
Download FREE Sample Here for Test Bank for Customer Service 7th Edition By Lucas. Note : this is not a text book. File Format : PDF or Word
PART ONE: THE PROFESSIONChapter 1: The World of Customer Service
Chapter 2: Contributing to the Service Culture
PART TWO: SKILLS FOR SUCCESS
Chapter 3: Verbal Communication Skills
Chapter 4: Nonverbal Communication Skills
Chapter 5: Listening to the Customer
PART THREE: BUILDING AND MAINTAINING RELATIONSHIPS
Chapter 6: Customer Service and Behavior
Chapter 7: Service Breakdowns and Recovery
Chapter 8: Customer Service in a Diverse World
Chapter 9: Customer Service via Technology
Chapter 10: Encouraging Customer Loyalty
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