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Download FREE Sample Here for Test Bank for Consumer Behaviour 7th Edition by Quester. Note : this is not a text book. File Format : PDF or WordINTRODUCTION 1 Consumer behaviour and marketing strategyPART 1 - Consumer decision process 2 Situational influences3 Problem recognition4 Information search5 Evaluating and selecting alternatives6 Outlet selection and product purchase7 Post-purchase processes, customer satisfaction and consumer loyaltyPART 2 - Internal influences 8 Perception9 Learning and memory10 Motivation, personality and emotion11 Attitude and attitude changePART 3 - External influences 12 Australasian society: demographics and lifestyles13 Household structure and consumption behaviour
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